Conditions of use or General Conditions of Sale

ARTICLE 1: OBJECT

The company OLEO COMPANY's activity is the creation, creation and commercial operation of merchant websites, including sales and back-office activities, in its name on behalf of its clients, as well as associated activities such as as the promotion of its websites and the promotion of the products sold.

OLEO COMPANY , was therefore entrusted with the creation and management of the website www.loichenryunderwear.com (hereinafter “the Site”) in its name but on behalf of the company L & J UNDERWEAR , whose head office is located at 8, Rue des Sablières 7522 Tournai, Belgium , is managed, exclusively, by the company OLEO COMPANY whose head office is located in Lille, 8 rue Colbrant 59000 LILLE registered with the Lille RCS under number 830 663 381 and whose intra-community VAT number is FR15830663381.

These Conditions of Use or General Conditions of Sale are intended to define the rules applicable in the context of the sale of products marketed on the Site (hereinafter “the Product(s )”), www.loichenryunderwear.com between the company OLEO COMPANY , and any adult natural person, non-commercial, having the legal capacity to contract, domiciled exclusively in the countries delivered by Loichenryunderwear.com (hereinafter “the Customer”) making a Product purchase on the Site. These conditions apply from the time the order is placed until delivery of the Product to the Customer.

For the application of these Terms of Use, it is agreed that the Customer and OLEO COMPANY will be collectively referred to as the “Parties” and individually referred to as the “Party”.

These general conditions (hereinafter the “Conditions of Use or General Conditions of Sale”) govern without restriction the sales of Products made by OLEO COMPANY on behalf of Loichenryunderwear.com from the site.

OLEO COMPANY reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the consumer. The customer declares to have read and accepted the General Terms and Conditions as well as the rights and obligations arising therefrom before placing your order. Validation of the order therefore constitutes acceptance of the current General Terms and Conditions.

ARTICLE 2 – PRODUCTS

The products governed by these general conditions are those which appear on the Site on the day of its consultation by the Customer and which are indicated as sold and shipped by the seller. They are offered while stocks last.

The products are described and presented with the greatest possible accuracy (descriptive sheet with photography, prices, sizes and colors available, composition). Minimal differences between a product and its photograph may exist, depending in particular on the resolution and color definition of the customer's screen.

ARTICLE 3 - ORDER AND PAYMENT FOR PRODUCTS

3.1 Order procedure and confirmation

• The Customer selects the chosen Products and adds them to their basket after selecting the desired size and color . 
• The Customer checks the contents of his basket by clicking on “order” in order to have access to the summary of his order or on “continue my purchases” in the case where the Customer wishes to add other products. The Customer can then modify the quantity of desired products. Once the delivery method has been chosen, the total amount including tax of the order, distinguishing on the one hand the price due for the Products, and on the other hand the delivery costs, is then indicated in the summary. If the Customer has an advantage code, reserved for the best Customers, he must enter it in the space provided for this purpose in order to benefit from it.
• Once the order has been verified and, if necessary, modified, the Customer validates their basket in order to finalize their order by clicking on “order” again. 
• In the event that the Customer does not have an account: entry by the Customer of the e-mail address in the location provided for this purpose. Next, the customer will have to enter their personal information. Fields marked with an asterisk (*) are required fields. The customer creates his account by clicking on “register”. A validation email with the customer's identifiers will be sent to the email address indicated. Next, they will need to enter their delivery and billing details. Fields marked with an asterisk (*) are required fields. The customer validates his address by clicking on “save”.
  If the Customer has already placed an order on the Site, he has a customer account. If this is the case, he will only identify himself with his email and password, and in the event that he has not specified the delivery address in his account, he must indicate it by following the instructions. indications mentioned above. 
• The customer then checks the delivery information; it being specified that unless otherwise indicated by the Customer, the billing address will automatically be the same as the delivery address. The customer modifies their delivery or billing address by clicking on “update”. The customer adds a new delivery address by clicking on “add new address”. The customer validates his delivery and billing address by clicking on “order”. 
• The Customer becomes aware of the different delivery methods and their costs, as well as the delivery countries. The customer chooses a delivery option by clicking on one of the options. In the case of delivery to a relay point, the customer chooses the relay point where he wishes to collect his package: either by clicking on the map, or from the list provided below the map. He validates his choice by clicking on “order”.  
• The Customer then verifies all the information and accepts the “General Conditions of Sale” (mandatory) before clicking on “order” to continue their order and access payment. Any order placed constitutes acceptance of the prices and descriptions of the products that the customer has placed in the basket.
• We will acknowledge receipt of the customer's order by an order confirmation sent automatically by e-mail to the address indicated by the Customer .

OLEO COMPANY reserves the right not to validate the order in the event of: abnormal or abusive complaints, abnormal or abusive exchanges and returns, existing dispute(s) with the customer. If applicable, Evolution Iberia will inform the Customer within 48 hours of the order at the latest.

Confirmation of the order by OLEO COMPANY entails acceptance of these general conditions of sale, acknowledgment of having perfect knowledge of them and the renunciation of relying on its own conditions of purchase or other conditions.

3.2 – Payment

The Customer must pay for their purchases online:

- by bank card : Carte Bleue, Visa, Maestro, Mastercard. The Customer must enter their bank card number, its expiry date as well as the numbers of the visual cryptogram present on the back of their card. If payment is accepted, the Customer will be redirected to an order confirmation screen on the Site.

- by bancontact: only available in Belgium.

Regardless of the payment method that the Customer chooses, any payment will only be considered final after effective and complete collection of the amounts.

In the event of non-payment, an incorrect address or any other problem on the Customer's account, OLEO COMPANY reserves the right to block the Customer's order until the problem is resolved.

Transactions carried out on the Site are secured by the payment system of OLEO COMPANY 's partner, the company Hipay, SAS, registered under number 390 334 225 and whose head office is located at 6 Place du Colonel Bourgoin, 75012 Paris France.

In any case, OLEO COMPANY undertakes to guarantee the confidentiality and security of the payments that the Customer makes. And this, thanks to the use of the SSL (Secure Socket Layer) system. In order to avoid any risk of fraud, the Customer is expressly informed that no banking information will be requested BY EMAIL.

In the event of any late payment by the Customer, for whatever reason, all our other debts, even those not yet due, will become immediately due without notice and by operation of law. We will also have the right either to suspend all services until the situation is regularized, or to take legal action to obtain the termination of the contract at the fault of the Customer and the payment of damages.

Any late payment will automatically result, without formal notice or other warning, in default interest of 1.25% per month elapsed or started; this interest will be payable from the due date; it will remain due even if our account statements do not mention it. Furthermore, in the event of recovery of sums through legal means, the customer is also liable for additional compensation corresponding to 15% of the arrears amount, without prejudice to its obligation to pay OLEO COMPANY's legal costs and expenses.

3.3 – Archiving the order

The order confirmation is recorded in the OLEO COMPANY records , themselves kept on a reliable and durable medium , as proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The Customer accepts that the order confirmation is considered proof of the contractual relations between the Parties.

ARTICLE 4 - DELIVERY

L&J UNDERWEAR will deliver orders accompanied by a delivery note within a maximum of seven (7) working days for delivery to mainland France, and ten (10) working days for delivery to any other destination in Europe (Belgium, Spain, Luxembourg, Netherlands, etc.), starting from the day following payment of the order.

The products are delivered to the address indicated by the customer when ordering, we are not responsible for delivery delays caused by the indication of an incorrect or incomplete address by the customer.

When the seller is prevented from executing the contract by a case of force majeure or a fortuitous event or by a foreign cause, in particular a fault which is attributable to the customer, the delivery time is automatically extended according to the duration of the impediment. We will not be held responsible for any failure or delay in performance of any of our obligations stipulated in the Contract which results from events beyond our control. We will inform the customer by e-mail of the occurrence and termination of such impediments.

L&J UNDERWEAR reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.

Delivery costs are fixed costs which vary depending on the country of destination.

FRANCE :

For home delivery in France:
From 70€ of order free delivery
For an order of less than €70 - €5 delivery costs

For delivery to a relay point in France:
From 50€ of order free delivery
For an order of less than €50 - €4 delivery costs

BENELUX

For home delivery in Benelux:
From 70€ of order free delivery
For an order of less than €70 - €5 delivery costs

For delivery to a relay point in Benelux :
From 50€ of order free delivery
For an order of less than €50 - €4 delivery costs

ONLY delivery to relay point:

From 50€ of order free delivery

For an order of less than €50 - €10.20 delivery costs

The transfer to the customer of the risks of loss and deterioration of the Products will be carried out after delivery and receipt of the Products by the Customer.

In the event of an anomaly or non-compliance, the Customer must, on the same day of delivery, send his complaints to the Customer Service of “ OLEO COMPANY ” by email to the address “ contact@loichenryunderwear.com ” or by letter to the following address:

OLEO COMPANY, whose head office is located at 8 rue Colbrant 59000 LILLE.

Any complaint made outside this period may be rejected without possibility of recourse for the Customer. The absence of a complaint or the non-emission of reservations on the part of the Customer means that the items delivered are considered satisfactory and cannot be the subject of any subsequent dispute.

Finally, delivery times are given for information purposes only. If these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

In the event that the Customer does not receive his order within the time frame indicated, he can contact Customer Service who will determine the cause of the delay and inform him of it.

In the event of non-delivery of an order or part of an order, the Customer has a maximum period of thirty (30) days from the date indicated for delivery of the Order to notify Customer Service. At the end of this period, no complaints from the Customer will be admissible, i.e. any request for exchange, refund or credit will be rejected.

ARTICLE 5 - RECEIPT OF THE ORDER - COMPLAINTS - RETURNS

The Customer is required to check the conformity of the Products received in execution of his order at the time of delivery. Any anomaly concerning delivery such as: missing products, defective products, products not in conformity with the order, must be notified within the legal deadlines following receipt of the order, i.e. 14 days. Only orders meeting its criteria will be accepted for return.

In the case of non-compliant Products , the Customer must comply with the following procedure:

• Do not open the original sealed plastic packaging , the contents of the package being indicated on the packaging, the customer must check before opening the packaging that the product corresponds to their order. No returns of non-compliant products will be accepted if the sealed plastic packaging has been opened.

• The customer will return his order by his own means and at his own expense by choosing the carrier of his choice (local postal services, Chronopost, UPS, DHL, etc.). He must carefully package the contents (the original unopened sealed plastic packaging) in a plastic pouch and ensure that it is franked with mandatory tracking.

• The customer must indicate in the package the reason for the return and send an e-mail to customer service at contact@loichenryunderwear.com with the tracking number of the package, the reason for the return and proof indicating the amount of the costs. back.

• The package will be sent to the following address: L & J UNDERWEAR, 8, Rue des Sablières 7522 Tournai Return Service, Belgium. No returns will be accepted if the original sealed plastic packaging has been opened.

• The risks and return costs are the exclusive responsibility of the Customer , once non-compliance has been noted Loichenryunderwear.com will reimburse all products returned, as well as the shipping costs incurred. At any time, the customer is invited to reorder with the desired product(s).

 

In the case of defective products whose defect was noted after opening the original sealed plastic packaging , the Customer must comply with the following procedure:

• The customer will return his order by his own means and at his own expense, choosing the carrier of his choice (local postal services, Chronopost, UPS, DHL, etc.). He must carefully package the contents in a plastic bag and ensure that it is franked with mandatory tracking.

• The customer must indicate in the package the reason for the return and send an e-mail to customer service at contact@loichenryunderwear.com with the tracking number of the package, the reason for the return and proof indicating the amount of the costs. back.

• The package will be sent to the following address: L & J UNDERWEAR, 8, Rue des Sablières 7522 Tournai Return Service, Belgium

• The risks and return costs are the sole responsibility of the Customer . Once the defect has been noted, Loichenryunderwear.com will reimburse all of the products returned, as well as the shipping costs incurred. At any time, the customer is invited to reorder with the desired product(s).

After this period, no complaints will be accepted by Evolution Iberia, the Products being then deemed compliant.

Cash on delivery returns or exchanges are not accepted.

ARTICLE 6 - RIGHT OF WITHDRAWAL

In accordance with the law, the Customer has the right to withdraw from this order, if necessary with a view to exchanging one or more item(s) ordered, without giving any reason within 14 days.

The withdrawal period expires 14 days after the day on which the customer, or a third party other than the carrier and designated by the customer, takes physical possession of the item(s), or the last item (if it is 'an order for several items and if these items are delivered separately).

Any return request received by OLEO COMPANY beyond this 14-day period for whatever reason cannot be accepted.

For a return under the right of withdrawal to be considered valid, the procedure below must be fully respected:

• Do not open the original sealed plastic packaging , the contents of the package being indicated on the packaging, the customer must check before opening the packaging that the product corresponds to their order. The item must not have been worn, tested, opened, soiled and/or damaged. No returns of non-compliant products will be accepted if the sealed plastic packaging has been opened.

• The customer will return his order by his own means and at his own expense, choosing the carrier of his choice (local postal services, Chronopost, UPS, DHL, etc.). He must carefully package the contents (the original unopened sealed plastic packaging) in a plastic pouch and ensure that it is franked with mandatory tracking.

• The customer must indicate in the package the reason for the return and send an e-mail to customer service at contact@loichenryunderwear.com with the tracking number of the package and the reason for the return .

• The package will be sent to the following address: L & J UNDERWEAR, 8, Rue des Sablières 7522 Tournai Return Service, Belgium. No returns will be accepted if the original sealed plastic packaging has been opened.

• Loichenryunderwear.com will reimburse all returned products, as well as shipping costs incurred. The risks and return costs are the sole responsibility of the Customer .

ARTICLE 7 - PRICE

We reserve the right to modify the prices on the website at any time, but the products will in any case be invoiced on the basis of the prices in force at the time the order is placed. The price indicated in our order confirmation is the final price expressed in Euros, all taxes included at the legal rate in force.

The price is payable in full and in a single payment when ordering.

We inform you that in the event of display of an incorrect, obviously derisory price (low price), whatever the reason (computer bug, manual error, technical error.), the order - even if validated by us - will be cancelled, which we will inform you of as soon as possible. You will then be able, if you wish, to re-place your order at the corrected and exact price.

Delivery costs are communicated to the Customer on the order summary before validation of the latter and are expressed all taxes included. These costs are the responsibility of the Customer and are invoiced in addition to the sale price of the Products.

ARTICLE 8 – LIMITATION OF LIABILITY

Placing an order on the Site implies knowledge and acceptance of the procedures in force on the internet, particularly with regard to technical performance, response times, connection times, queries or transfers of information, risks of outages, the risks of contamination by viruses circulating on the network and , in general , all the risks linked to the use of the Internet. OLEO COMPANY cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.

OLEO COMPANY cannot therefore under any circumstances be held responsible for any direct or indirect damage resulting from misuse or incidents linked to the use of the computer, access to the Internet, maintenance or malfunction. servers, the telephone line or any other technical connection, the Customer's connection to the Site being made under his entire responsibility.

OLEO COMPANY will not be held responsible for any delay or problem in the execution of its obligations (delivery, etc.) when it is due to a case of force majeure or to events beyond its control making delivery impossible, such as disasters. natural causes, bad weather, fire, explosions, floods, problems with third parties (suppliers, carrier, Internet services, etc.), strikes, accidents, wars, riots, in case of impossibility of supplying the country of delivery.

In any event, OLEO COMPANY will see its liability limited to the amount of the order and can never be held liable for minor faults (even repeated) or for compensation for indirect damage.

ARTICLE 9 - FORCE MAJEURE

OLEO COMPANY will not be responsible for the total or partial non-execution of its obligations under the order placed by the Customer, if this non-execution is caused by an event constituting a case of force majeure as defined by the positive law, particularly in the event of disruption or total or partial strike of postal services and means of transport and/or communication, flood or fire, etc.

In such a case, OLEO COMPANY will inform the Customer of the occurrence of such an event by email.

ARTICLE 10 – INTELLECTUAL PROPERTY

All elements (for example, images, works, dialogues, photographs, music, sounds and videos, drawings, documents, figures, logos and other materials, in all their forms, including including menus, web pages, graphics, screens, colors, instruments, fonts and design of the website, layouts, diagrams, methods, functions, processes and software that make part of the Site) of the website)»), www.loichenryunderwear.com are and remain the intellectual and exclusive property of OLEO COMPANY . No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, text or visuals. Any simple or hypertext link is strictly prohibited without the express written consent of OLEO COMPANY.

OLEO COMPANY has the right to oppose the activation of direct links to its Site or to terminate such activation when the applicant, who wishes to activate a link to the Site, has adopted in the past or adopts unfair commercial practices or non-compliant with industry practices or unfair competitive actions against OLEO COMPANY or its suppliers or actions discrediting Evolution Iberia. In any case, the activation of deep hypertext links (such as deep frames or deep links) towards the Site or the unauthorized use of metatags is prohibited without prior written consent from OLEO COMPANY.

ARTICLE 11 – PERSONAL DATA

OLEO COMPANY undertakes to ensure that the confidentiality of personal data transmitted by the Customer is respected and only uses this personal data within a legal framework.

OLEO COMPANY may use the Customer's personal data for the purposes of:

- process, deliver and manage payment for your order: it is necessary to collect information for distance selling, this information being essential for the processing and delivery of orders as well as the preparation of invoices. If the Customer does not communicate his personal data, the order is not validly placed;

- better understand the market, the needs in terms of products and services, better manage offers by analyzing and processing the data in its possession (e.g. statistical studies of site visits in order to improve them the content, services and products offered);

- send information relating to its products or promotions to the Customer;

- possibly contact the Customer if a problem should arise with their order.

If the Customer wishes to modify his personal data or if he no longer wishes to receive information from “ OLEO COMPANY ”, he can do so by writing to OLEO COMPANY at the email address contact@loichenryunderwear.com "or by letter to following address:

OLEO COMPANY , whose head office is located at 8 rue Colbrant 59000 LILLE.

OLEO COMPANY will take the necessary measures to modify or delete the Customer's data from its database.

OLEO COMPANY is and will remain the sole owner of the data collected on its Site but is authorized by the customer to allow the use of this data by a third party with a direct link to the activity of OLEO COMPANY.

The Customer can contact OLEO COMPANY for more information regarding the person responsible for processing personal data.

ARTICLE 12 - APPLICABLE LAW

If any of the terms of these Conditions of Use or General Conditions of Sale are found to be null, illegal or unenforceable by court decision, the other provisions of the Conditions of Use or General Conditions of Sale will remain in force. .

The Conditions of Use or General Conditions of Sale are executed and interpreted in accordance with French law. In the event of a dispute, the customer should contact OLEO COMPANY as a priority to obtain an amicable solution and in the absence of an agreement, the courts of common law will have sole jurisdiction.

Privacy Policy for SMS

1. Introduction

This privacy policy describes how LOIC HENRY collects, uses, and protects personal information via SMS services. By using these services, you agree to the terms of this policy.

2. Collection of Information

We collect the following information:

• Phone number : To send and receive messages.
• Content of SMS : Messages may be stored to ensure the proper functioning of the service.
• Technical data : Time, date, and duration of communications.

3. Use of Information

The information collected is used to:

• Provide and improve our services.
• Communicate with you about your account and our services.
• Personalize your experience.
• Respond to your requests and concerns.
• Prevent fraud and guarantee security.

4. Sharing of Information

We do not sell or rent your information. We may share your information with:

• Service Providers : To help us operate and improve our Services.
• Legal Obligations : If required by law or to protect our rights.

5. Information Security

We use security measures to protect your information from unauthorized access, loss or disclosure. However, no system is completely secure.

6. Retention of Information

We retain your information for as long as necessary for the purposes described in this policy, unless a longer period is required by law.

7. Your Rights

You can exercise the following rights:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict or object to the processing of your information.
• Withdraw your consent.

To exercise these rights, contact us at [Contact email address].

8. Changes to the Privacy Policy

We may update this policy from time to time. Changes will be posted on this page. Check this page regularly to stay informed.